Departure: on time at the right desk
If you travel with a wheelchair, it's wise to arrive well before the regular check-in deadline. At Schiphol, assistance for travellers with a disability is usually arranged through the airline, and it's best to request it in advance. We calculate the ride backwards from the time you need to be there, and take traffic into account.
The driver drops you off at the departure hall, close to the entrance, and helps with the luggage as far as the desk or the assistance point. You don't have to think about parking yourself.
Arrival: picked up as agreed
For a return journey we agree where we'll wait for you. Flights can be delayed, and handling luggage and assistance sometimes takes more time than expected. That's why we ask for your flight number, so we can track the arrival and adjust the pickup time accordingly.
Wheelchair and luggage together
In the vehicle, next to the wheelchair space, there's room for suitcases and hand luggage. The exact amount depends on the size, so let us know how much you're bringing when booking. If a companion is coming along, they sit next to you in the vehicle.
Do you have an electric wheelchair or mobility scooter? Let us know that too. We check whether everything fits, and the airline can tell you what happens to your equipment during the flight.
